Privacy Policy

Neutron LLC ("Neutron", "we", "us" or "our") builds and maintains software for businesses. This policy explains what personal information we collect through https://neutronllc.org, how we use it, who we share it with, and the choices you have. It applies to visitors to our website and to people who contact us about our services.

Information We Collect

Information you give us

When you submit our contact form, email us, or call us, we collect the details you choose to provide. That typically includes your name, work email address, company name, phone number, approximate budget range and a description of your project.

Information collected automatically

Our servers and analytics tools record standard technical data when you visit the site: IP address, browser type and version, operating system, referring page, pages viewed, time spent and approximate location derived from IP address. This data is used in aggregate to understand traffic and to keep the site secure.

Information we do not collect

We do not knowingly collect Social Security numbers, government identification numbers, payment card numbers through this website, biometric data, precise geolocation, or sensitive categories of personal information such as health, religious or political data.

How We Use Information

• To respond to your enquiry and prepare a proposal or scope of work
• To deliver, support and improve the services you engage us for
• To send transactional messages such as project updates and invoices
• To operate, secure, monitor and improve our website
• To detect and prevent fraud, spam and abuse
• To comply with legal, tax and accounting obligations

We do not sell personal information, and we do not share it with third parties for their own marketing purposes. We do not use your enquiry content to train artificial intelligence models.

Legal Bases for Processing

Where a legal basis is required, we rely on: performance of a contract (delivering services you requested); our legitimate interests (running and securing our business, responding to enquiries); compliance with legal obligations; and your consent, where consent is the appropriate basis. You may withdraw consent at any time without affecting processing already carried out.

Cookies & Tracking

Our website uses a small number of cookies and similar technologies. Strictly necessary cookies keep the site functioning and protect forms from automated abuse. Analytics cookies, where used, help us understand which pages are useful. We do not run advertising or cross-site tracking cookies.

You can block or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the site from working. Our site does not currently respond to browser "Do Not Track" signals, as no common standard for them has been adopted.

How We Share Information

We share personal information only in these circumstances:

• Service providers. Hosting, email delivery, analytics, error monitoring and accounting providers who process data on our instructions and are bound by confidentiality obligations.
• Professional advisers. Lawyers, accountants and insurers where reasonably necessary.
• Legal requirements. Where we are required to disclose information by law, subpoena, or valid governmental request, or to establish or defend legal claims.
• Business transfers. If our business or its assets are acquired or merged, information may transfer as part of that transaction, subject to this policy.

Client Project Data

When we build or maintain software for a client, we may access systems and databases that contain personal information belonging to that client's own customers or employees. In that relationship we act as a service provider or processor: we handle such data only on the client's documented instructions and only as required to deliver the agreed services.

We use least-privilege access, we do not copy client production data to personal devices, and we remove our access when an engagement ends. Where a client requires a data processing agreement or business associate agreement, we are willing to enter into one.

Data Retention

We keep enquiry records for up to twenty-four months so we can follow up and maintain context on prior conversations. Records relating to signed engagements are retained for the duration of the contract and for as long as required afterwards for legal, tax and accounting purposes — typically seven years. Server logs are retained for up to twelve months. When information is no longer needed, we delete or anonymize it.

How We Protect Information

We use encryption in transit (TLS), access controls, multi-factor authentication on administrative systems, regular dependency patching, monitored infrastructure and encrypted backups. Access to enquiry and client data is limited to team members who need it.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and any applicable regulator as required by law.

Your Privacy Rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold personal information about you, and provide a copy
• Correct information that is inaccurate or incomplete
• Delete information we no longer have a lawful reason to keep
• Restrict or object to certain processing
• Provide your information in a portable, machine-readable format
• Stop sending you marketing communications

Email [email protected] to make a request. We will verify your identity before acting and will respond within the timeframe required by applicable law. We will not discriminate against you for exercising these rights.

US State Privacy Rights

Residents of California, Colorado, Connecticut, Virginia, Utah, Texas and other states with comprehensive privacy laws have the rights described above, including the right to know what personal information is collected, to request deletion or correction, and to opt out of the sale or sharing of personal information.

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not process sensitive personal information for purposes requiring a right to limit. California residents may designate an authorized agent to submit a request on their behalf; we will require proof of that authorization.

International Visitors

We are based in the United States, and information you send us is processed there. If you are located in the European Economic Area, the United Kingdom or another jurisdiction with data transfer restrictions, be aware that United States law may not provide the same level of protection as your local law. By contacting us, you understand that your information will be transferred to and processed in the United States. Where required, we use appropriate safeguards such as standard contractual clauses.

Children's Privacy

Our website and services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Third-Party Links

Our website links to client websites and other third-party sites. We do not control those sites and are not responsible for their privacy practices. Review their policies before providing personal information.

Changes to This Policy

We may update this policy as our services, technology or legal obligations change. The revision date at the top of the page always reflects the current version. Material changes will be highlighted on this page, and where required we will seek your consent.

Contact Us

Questions, requests or complaints about privacy can be sent to:

See also our Terms of Service.